FAQ

PRODUCT INFORMATION

All of our products are adhesive backed vinyl decals applied to the exterior of windows or other hard non-porous smooth surfaces. Decals are die-cut to the exact shape of the image. We use an Intermediate 2.5mil High Gloss 5-Year Calendared Vinyl. The vinyl used is UV and water resistant, and will last for many years without fading, peeling, or cracking. Detailed instructions are included with each order, and be sure to visit our How to Install page.
Each decal is sandwiched between a waxy backing paper and a clear protective layer, both of which are removed in the installation process. The decals are shipped in envelopes with protective cardboard layer and other shipping material when necessary to protect the decal from bending during shipment.
Your decals can be safely cleaned by wiping them with a  damp cloth, Windex, or a small amount of ammonia or mild dish soap in water.  Most public car washes are fine. NEVER clean your decals with anything abrasive or damaging to their ink pigments. This includes, but is not limited to, alcohol, mineral spirits, and petroleum products such as gasoline.
There is no background. The decal is cut out around what you see on the screen. As for the size - most of our decals are measured by WIDTH unless the HEIGHT is obviously larger. Many of the decals will show a (W) indicating that they are measured by WIDTH or they will show an (H) meaning they are measured by HEIGHT.

When you select an decal, you can choose a size, measured either (W)idth or (H)eight.  When you select either Width or Height, the other dimension will automatically be calculated for you,  and the relative dimensions will be maintained.

Army Ranger Tab Military Sticker

For instance at if you select 2" WIDE, this Ranger decal would print at 0.84" HIGH.

If you select 2" HIGH, then proportionally this decal would be printed at 4.76" WIDE.

All of our decals are die cut, which means it is cut to the exact shape of the decal.

HEIGHT - Measured from the highest point of the decal to the lowest point of the decal (as shown by the white box rectangle above)
WIDTH - Measured from the leftmost point of the decal to the rightmost point of the decal.


After you select your sizing, check out the Approximate Dimensions:  just above the ADD TO CART button. This will tell you the exact size that you are ordering. Your Approximate Dimensions are also shown in the shopping cart.

If you do not see a size that you need, please order the size just above the size you need and in the ORDER NOTES on the CHECKOUT page tell us the exact dimensions and we will be happy to help! If you have any questions please don't hesitate to contact us!

HINT: Now that you know the Approximate Dimensions, you can use that information to measure your window or other surface and even cut out a piece of paper the same size, so you will be able to make sure your decal fits the area you need.

NOTE: Some products are currently only sized by HEIGHT or by WIDTH, we are working on converting those to be available by either dimension, which should be done by the end of April.

We don't stock decals. All of our decals have been graphically designed by us and are printed in our shop locally when the order is processed. They are 100% made in the USA.
Use our Special Orders page to send us high quality picture OR  a link to a web page that has a high quality picture so we can see what you're interested in. However we don't just print what you send us, we have our graphic designer draw a vector graphic from scratch.  This allows us to print it at any size, and apply "cut lines" around the decal so that our printer can cut it to the shape of the decal.  In this way, we can guarantee the quality whether it is 3 inches or 3 feet. Here is the process:
  1. We receive your order on our special orders page. 
  2. Our graphic designer researches your decal, and uses special software to create a "vector" image.
  3. She will call or email you if she has any questions about the decal colors, picture etc.
  4. Once the decal is complete, she will put it on the website for you to order the quantity you desire, and notify you of the page it's on.
  5. You purchase the decal size and quantity that you desire.
Note: The design fee only covers our artist's research and design time to create a high quality vector image, it does not cover the purchase price of the decal(s) you may end up ordering. If you order more than $250 of the decal we design for you, we will refund the $65 design fee. The design fee of $65 is waived for .MIL and .GOV email addresses.
Yes!  However we don't just print what you send us, we have our graphic designer draw a vector graphic from scratch.  This allows us to print it at any size, and apply "cut lines" around the decal so that our printer can cut it to the shape of the decal.  In this way, we can guarantee the quality whether it is 3 inches or 3 feet. Here is the process:
  1. We receive your order on our special orders page. 
  2. Our graphic designer researches your decal, and uses special software to create a "vector" image.
  3. She will call or email you if she has any questions about the decal colors, picture etc.
  4. Once the decal is complete, she will put it on the website for you to order the quantity you desire, and notify you of the page it's on.
  5. You purchase the decal size and quantity that you desire.
Note: The design fee only covers our artist's research and design time to create a high quality vector image, it does not cover the purchase price of the decal(s) you may end up ordering. If you order more than $250 of the decal we design for you, we will refund the $65 design fee. Due to high demand ,there is currently about a 3 week wait to get to your design once it is submitted to us on our special orders page.  The design fee of $65 is waived for .MIL and .GOV email addresses.
The design fee is $65 and is waived for .MIL or .GOV email addresses, or refunded after we post the design on our website and you order $250 or more. We have a graphic designer draw a vector graphic from scratch.  This allows us to print it at any size for you, and apply "cut lines" around the decal so that our printer can cut it to the shape of the decal.  In this way, we can guarantee the quality whether it is 3 inches or 3 feet. Here is the process:
  1. We receive your order on our special orders page. 
  2. Our graphic designer researches your decal, and uses special software to create a "vector" image.
  3. She will call or email you if she has any questions about the decal colors, picture etc.
  4. Once the decal is complete, she will put it on the website for you to order the quantity you desire, and notify you of the page it's on.
Due to high demand, there is currently a 3 week wait for us to start your design once you've submitted it to us; thanks for your patience!
Once you send us your request via our special orders page, we endeavor to start your design within 15 business days, but it may be longer in the Spring and Summer months. We will notify you when we start, and will call or email you with any questions.
Your decals can be clear-coated for extra durability. There are several products we know to be safe for the ink pigments:
  • Minwax Clear Satin Polyurethane (oil based)
  • Minwax Matte Polycrylic (water based)
  • Minwax One-coat Clear Polyurethane (water based)
  • Formby's Tung Oil (oil)
If using other products, we suggest testing them on a small area of your decal before applying an overall coat.  

You can generally just use a fingernail or other sharp instrument to carefully peel up one corner of the decal, then slowly peel away. Heating up with a blow-dryer first may also help in removing the decal.

Lamination Layer ExplainerLamination is the application of a clear, glossy film over the top of your decal that increases its durability. The lamination is also die-cut to the exact shape of the decal, as in the sample pictures showing. We recommend lamination for high touch surfaces -- if you plan to put your decal on a cane, cell phone, computer, water bottle, etc., then we highly suggest lamination.

If you are clear-coating your project (cornhole boards, guitar faces, floor decals,etc. ) then lamination is not required.

NASA decal on coffee cupNearly all of our decals can be laminated that are under 12" on their longest side. Some decals may not be laminatable if they have very complex edges that need to be cut out by our machinery. If you select a size less than or equal to 12", the lamination option will appear for you. If the lamination option does not appear after you select the size of your decal, then lamination is not offered for that decal at this time.

Note: Lamination may take up to 1 -3 extra business days before your order ships - but it's worth the wait!

Shop Military Decals

To fit your desired area, you can specify the HEIGHT or the WIDTH for your decal. Whichever you decide, we will change the other dimension so that it is proportionally correct. We will never change the proportions so that it looks squeezed or stretched - you will get a good looking decal every time! After you select the HIGH or WIDE dimensions, the Approximate Dimensions will show above the ADD TO CART button, and in your SHOPPING CART, so you will be assured of exactly the dimensions you are getting.

NOTE: For any decal that is exactly SQUARE or ROUND, it doesn't matter if you choose HIGH or WIDE, because in that case height and width would be the same. Wide will be pre-selected.

But, consider the example below:

If I order a 6" wide American Flag, it will be printed at 3.66" high. However if I order a 6" high American flag, to keep the correct proportions, it will be 10.71" wide, as the American Flag is much wider than it is tall.

Hope this helps, please contact us if you have any questions!

DISCOUNTS

Yes, we have discounts based on SUBTOTAL of items ordered. We have a 15% discount that is available when SUBTOTAL is between $300.00 and $999.99. A 20% discount is available when SUBTOTAL is between $1,000.00 and $3,999.99. A 25% discount is available when SUBTOTAL is between $4,000.00 and $10,000.00. When SUBTOTAL is greater than $10,000.00, email us for additional discount consideration.
Large discounted orders will be insured for your protection. You will need to take the decals in their ORIGINAL PACKAGING to your local U.S. Post Office.

PAYMENT INFORMATION

We accept Mastercard, Visa, Discover, American Express and PayPal.
No, we use a completely secure credit card processor and have no access to your credit card number unless you place a phone, fax or mail-in order. In the case of refunds, we have the last 4 digits of your credit card number plus your order number.
Yes we do. Please make checks and money orders payable to Military-Graphics. Allow time for personal checks to clear or send a money order for quicker shipping.
No, we do NOT accept foreign checks or money orders.
We understand. Even though our shopping cart is on a secure server, some of our customers prefer to order by phone, fax or mail. You can call us with your credit card number and we can place the order for you. However, you need to realize that we will have to do the same thing that you do, send your credit card number across the internet. When you use your credit card online or at a grocery store or gas station, your credit card number travels across the internet.

SHIPPING AND HANDLING INFORMATION

We do not keep an inventory, all orders are print to order, so we print your order when it comes in. Generally all orders are shipped within 2 - 4 business days, however, custom items can take longer to prepare. Please note that we are closed on Fridays so our business days are Monday - Thursday, and also exclude any postal holidays.
Your order will be shipped first class via United States Postal Service. If you choose PRIORITY shipping your order will ship USPS Priority. If you choose RUSH shipping your order will ship with FEDEX depending on the option you choose. We carefully pack each order in materials that will survive the USPS or other shipping services.
We try very hard to have the most inexpensive shipping & handling possible, while still packing the decals with sturdy enough packaging to not be destroyed on their journey to you. Our customers have overwhelmingly asked for tracking, which is reflected in our shipping prices. Domestic (US) Shipping and Handling starts at $2.85 plus 10% of your cart SUBTOTAL.  International Shipping and Handling starts at $14.95 plus 10% of your cart SUBTOTAL. Priority Domestic Shipping and Handling is $9.30 plus $10% of your cart subtotal. Free domestic shipping on orders over $500.00. As of 2022, the USPS has imposed a $15.00 surcharge on packages over 22", which will be reflected in the shipping cost when you check out. In our 22 year history we have tried many types of packaging and shipping classes. We believe we have come to an optimal solution, and work very hard to properly package your decals so they are not damaged in transit, and provide tracking on your package so you can follow it while it's on its way to you.
Our system automatically emails you a shipment notification which includes a tracking # as soon as the order is shipped.  If you do not see the email please check your SPAM/JUNK folder. Feel free to contact us if you can't find it!
We can send it FEDEX to you either 2-day delivery ($75) or overnight ($150). This involves one of our staff driving your package to the next town and waiting in line at the local FEDEX office. You can choose this option upon checkout of your order.  Priority or Rush orders are put to the front of our order queue to give you the fastest service possible.
Unfortunately, due to the high cost of unclaimed shipments, we can not offer C.O.D. service.
As soon as an order ships, a shipment notification email with tracking # is automatically sent to the email address you provided us when you ordered. If you don't see the email, please check your SPAM/JUNK folder, many times customers have found it there. We generally print and ship within 2 business days of your order, longer if it is a custom order or a ribbon rack.  Our business days are Monday - Thursday,  Friday we are closed to clean and maintain our equipment. If you still need help  please feel free to contact us !

CONTACT US

The absolutely best way to contact us is via E-MAIL. Our email address is info@military-graphics.com
Military-Graphics P.O. Box 850 Chino Valley, Arizona 86323
If you need to call, our phone hours are 9AM to 1PM MST, Monday - Thursday. Just so you know, we will probably ask you to follow up with an email to info@military-graphics.com because then we have a written record of all discussions with less chance for a misunderstanding. You can call us at 928-636-9580.

RETURN POLICY

All retail decal orders are shipped SATISFACTION GUARANTEED. If you are not satisfied with your order, return merchandise as delivered within 30 days for full refund including shipping charges. (This does not apply to Lettering or any item that has been customized for you per your Order Instructions.)
Yes, we will send you a sample decal and you will need to email us your acceptance before we will ship to you. Large quantity orders cannot be returned or exchanged.
Large discounted orders cannot be returned or exchanged. For this reason we may send you a sample for written pre-approval prior to printing and shipping your order.

PRIVACY

Military-Graphics will NEVER release any personal information about our customers.  For a look at our detailed Privacy Policy, click here.
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